Storm Lake United is a member-driven organization, advocating for small business, small-business owners and industries in Storm Lake and the surrounding area. Throughout the year, Storm Lake United offers professional development programs and networking opportunities in addition to the regular services available - at no cost - to current members and their employees.
Professional Development Workshops
Three seminars, designed to address the needs of the business community and provide important opportunities for professional development, are hosted by Storm Lake United each year. Speakers are chosen primarily through members' input and the speaker's expertise on issues facing business and industry in the current economic climate. Seminars covering standards including customer service and conducting business in a tough economy are paired with more current issues like the rise of social media and how members can utilize tools like Facebook and Twitter.
Mystery Shopper Service
The Mystery Shopper service is a valuable tool available to Storm Lake United members. A "shopper" visits a business - open an account at a bank, return an item to a retail store, or stop in for an oil change. They may just make a phone call. The "shopper", however, is a representative of Storm Lake United. The experience is reviewed and shared with the business owner.
Members who participate in the Mystery Shopper service demonstrate a commitment to customer service and recognize the importance of individual employee performance. The reports provide tangible information for employee reviews and are a valuable training tool for the business. It allows owners to experience their business from a customer's perspective.
Storm Lake United is always recruiting new shoppers. Contact Angelique Anderson at (712) 732.3780 or firstname.lastname@example.org to become a Mystery Shopper.